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What Do You Need To Change To Be More Successful?

WHAT I DO: I help credit union executives, small business owners and entrepreneurs achieve professional growth, career advancement, increased earnings and work-life balancer by providing a customized developmental process based upon their unique needs.

WHO I WORK WITH: I partner with executives, business owners and senior-level managers including:

• Credit Unions
• CPA firms
• Auto Repair
• Publishing
• Hospital CEO’s.
• Chambers of Commerce
• Non-profits

WHY IT WORKS: When you partner with me, you get the most efficient, effective and affordable executive coaching and strategic planning processes that leaders like you are looking for right now.

WHAT MAKES ME DIFFERENT? I have run a business and faced many of the challenges you now face. I was for 29 years a credit union CEO, and prior to that in in consumer finance. I am a Vietnam Vet. My knowledge has been acquired over a long haul. I do not offer cookie-cutter solutions. In fact, I do not even suggest a solution until I understand you, your organization and your needs. No prescriptions without a diagnosis.

HOW IT WORKS: We begin by talking by telephone about your organization, your vision, and what does success look like. I start with a blank page and simply listen. I request 30-minutes initially, and then schedule a follow-up call to share what I feel is the best solution for you.

READY TO TALK? Reach out to me here on LinkedIn, e-mail me at tom@kesgroupllc.com, visit online at www.kesgroupllc.com or call me direct at 941-650-9027.

Put Positive Leadership into Action

Executive coaches and leadership consultants who encourage positive thinking often encounter cynical, hard-driving executives with a close eye on the bottom line. But positivity coaches have come a long way since author Norman Vincent Peale preached his positive philosophy of faith and miracles. Today’s positive-psychology movement is founded on empirical evidence. Social scientists have documented the benefits of optimism, emotional intelligence and happiness in multiple work settings. Positive leadership is no longer seen as a feel-good ideal with little bearing on business results. Mounting evidence reveals that leaders who focus on their people’s positive contributions, while concomitantly achieving tough goals through measurable tasks, enjoy higher performance outcomes. While positive leadership is gaining traction among CEOs and executive teams, it’s often poorly understood and implemented. University of Michigan management professor Kim S. Cameron, PhD, offers a cogent definition of the term in his new book,   Pra c ti c i...
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It's as easy as 1-2-3

Close your eyes for a second; let’s take a little journey through time. Imagine sitting in your third grade classroom. What do you see blackboards or whiteboards (depending upon your age)? Can you hear the gentle scratching of pencils on paper or the quiet click of keyboards? Do you smell the day’s beefaroni wafting up from the lunchroom? Now picture your teacher’s face as he or she says, “OK, children, it’s time for you to write an essay. I’d like 100 words to answer this question: What do you want to be when you grow up?” What did you write about? Being a firefighter and hanging onto the back of the bright red fire truck as you careened your way through traffic ready to save lives? Rocketing out into space as an astronaut, ready to explore strange new worlds and seek out new life and new civilizations? Leading a life...
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Do YOU Know Where You’re Going?

“Successful people maintain a positive focus in life no matter what is going on around them. They stay focused on their past successes rather than their past failures, and on the next action steps they need to take to get them closer to the fulfillment of their goals rather than all the other distractions that life presents to them.” — Jack Canfield, New York Times Bestselling Co-Author of Chicken Soup for the Soul series Most of you spend significant time planning a business trip or family vacation. You think through the itinerary, make reservations, schedule appointments, pack the correct wardrobe and make all arrangements for the vital things that must be handled while you are away. It’s tedious and time consuming, isn’t it? But, you plan the occasional trip with attention, detail and effort. In fact, you often do these tasks better and with more attention than you organize your...
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Growing Loyal, Satisfied Customers

“We believe that it’s really important to come up with core values that you can commit to. And by commit, we mean that you’re willing to hire and fire based on them. If you’re willing to do that, then you’re well on your way to building a company culture that is in line with the brand you want to build.” — Tony Hsieh, CEO, Zappos What would my organization look like if it were growing loyal, satisfied customers? That is a reasonable question I hope all small business owners, entrepreneurs and CEO’s could answer in the following way: “It would be growing revenue, increasing our products per household and adding to our employee incentive plan”. So why haven’t you achieved this goal? One answer is that others — i.e., a myopic auditor or a micro-managing Board of Directors, both of whom are detached from reality — have determined the goals...
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Set Aside 20 Minutes Each Day to Do This

“When you invest your time, you make a goal and a decision of something that you want to accomplish. Whether it’s make good grades in school, be a good athlete, be a good person, go down and do some community service and help somebody who’s in need, whatever it is you choose to do, you’re investing your time in that.” — Nick Saban, American football coach Many of my executive coaching clients have shared that effective time management is an issue for them…they have too many meetings, too many interruptions and are always under a demand to get more done more quickly without enough hours in the day. Sound familiar? We all have the same amount of time each day. That’s it! It’s a false assumption that in order to succeed, you must get more things done more quickly. The correct statement is: You’ll get more things done more quickly...
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Five Explanations Why Your Career Is Not Advancing

“Ultimately, it’s on the company leaders to set the tone. Not only the CEO, but the leaders across the company. If you select them so carefully that they then hire the right people, it’s a nice self-fulfilling prophecy.” --- Tim Cook, CEO, Apple Gaining professional recognition and its rewards can be tricky. To realize our dreams, we must do things that are not always apparent or our first choice. Even when you’re doing all the seemingly right things, your career can stall and perhaps come to a screeching halt. This happens for a number of reasons although, more often than not, it comes down to something that requires a major lifestyle change to fix. I spent 29 years as an organization CEO, with another 10 years in consumer finance management. I was lucky and blessed to have had my career. But things happen — think the 2008 Banking Collapse, and...
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The Recidivism Rating for Unscrupulous People

Typically, when we think of a negative repetition measurement, it’s viewed through the lens of substance abuse, criminal activities, domestic abuse, etc. Upsetting acts of cowardice or dependency so ingrained that breaking the cycle of repeating the same actions is almost impossible. That is why we accept the definition of insanity as continuing to do or behave in the same manner repeatedly expecting a different result. You may criticize or condemn others for their behaviors. Question why they do the things they do. And you are amazed how they are able to do what they do (or not do) minus any kind of accountability, right? The fundamental question we need to ask then is where is the accountability? Often, we know the answer, but it is beyond our control and influence to cause a change in the poor behaviors of others. They have gotten away with unethical, unhealthy and socially...
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You do not need to be Right All the Time

“In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.” – Howard Schultz, CEO, Starbucks Do you care about being right…or…do you just not want to be wrong? Leaders in all endeavors should pause and consider these two parts of the same question. In other words, are the consequences of you being wrong what you fear the most and are thus motivating you more than any reward of being right could? Therefore, you are not compelled to act or attempt any improvement in yourself and your organization, at all. We have heard the expressions “should have, could have, would have,” “if only” and “next time”. All of them point to wanting...
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Delegate or Daycare?

“The way I think about culture is that modern humans have radically changed the way that they work and the way that they live. Companies need to change the way they manage and lead to match the way that modern humans actually work and live.” – Brian Halligan, CEO, Hubspot   Holding people accountable for their behavior is the mark of a great leader. The leader is accountable for the entire team’s performance. They don’t make excuses for themselves or their people. What they do is give their team members the support they need to find solutions and fix their mistakes. Truth is few bosses are good at it. The key word is “boss”. Many CEOs think of themselves as the boss instead of the leader. Both can achieve success, but a boss is unlikely to have a sustainable career. Bosses are generally unapproachable and closed off to discussing issues...
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Sailing vs. Rowing  

    “Instead of wondering when your next vacation is, maybe you should set up a life you don’t need to escape from.” Seth Godin Reverend Joan Gray wrote a wonderful book entitled Sailboat Church , which speaks to helping your Church rethink its mission and practice. There are abundant applications we can use in managing our businesses. After years of experience, I can say with the wisdom of 20/20 hindsight that, I made many mistakes. I learned from them and did not commit the same ones more than once. It is that distance of time that provides the perspective and capacity to reflect and grow. As a CEO, you may (or you will) experience what we know as “burn-out”. You are tired of doing, doing and doing but nothing is getting accomplished. You are frustrated. It is that nothing happening which bothers us the most. But what if we are...
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Courage Isn’t Inherited, It’s Developed

“It takes a great deal of bravery to stand up to our enemies, but just as much to stand up to our friends.”  ―  J.K. Rowling ,  Harry Potter and the Sorcerer's Stone John Wayne was an actor and an American icon. Many will agree that he was a man’s man and symbolized the courage, integrity and charisma that are hallmarks of what we want to see in our leaders…and in ourselves. When we think of today’s leaders, however, courage isn’t often the term that is top of mind. We accept that persons of leadership have power and authority, but often, unfortunately, these attributes are used for harm more than good. As honor is a part of integrity, so then is courage a part of character. A person with great character, who performs an act of courage, doesn’t take that action with a conscious thought that his or her deeds...
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Become More of Who You Are

Thomas Merton's idea that the best we can do is to be the best version of ourselves—in all our imperfect glory.  Here is one of my favorite quotes by him: "Finally I am coming to the conclusion that my highest ambition is to be what I already am. That I will never fulfill my obligation to surpass myself unless I first accept myself, and if I accept myself fully in the right way, I will already have surpassed myself."   What I like about growing older is that I increasingly do not care what other people think, and I have less need to prove whom I am. I often think about some of the early, limiting influences that shaped my path, when I allowed them to. And what I mean by this is consider the frequently heard sayings in your family. They were well meaning when preached to you, however,...
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Empathy Is Strength

Being a successful leader often requires us to make difficult decisions, and those choices usually affect others. People respect and admire leaders who can make demanding, informed decisions. The opposite is true of leaders who are perceived as out of touch and who rule through intimidation. Can you be a great leader and exhibit empathy for your people? Of course! Can you be a successful leader and not exhibit empathy for people? Yes…but not for long. The question to ask is: Which do YOU want to be? Being sensitive to others, but also willing to assert your own will over others is not being ruthless. Financially successful leaders like Steve Jobs, Larry Ellison and Donald Trump are examples of businesspersons known for not expressing empathy. The fictitious J. R. Ewing of Dallas fame and Monty Burns of The Simpsons are examples of how the media perceives leaders who exhibit a...
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It’s Lonely at the Top, But Not Evil

It is only lonely at the top if you forget all the people you met along the way and fail to acknowledge their contributions to your success. Harvey Mackay It is lonely at the top, and leaders tend to not share their weaknesses with their subordinates, their Board of Directors, or take them home at night. Not only will leaders avoid letting others see their vulnerabilities, but also, they’ll avoid acknowledging them internally. It can be scary to think you may be wrong. Moreover, if it’s not technically broken, right now, you may think, why mess with it? The reason you mess with it is simple. What appears, on the surface, to be working today may not carry you through tomorrow. Denial only works for so long before the complexities, stress and challenges rear their mighty heads and take their toll. Let’s look at an example. Here’s a composite of...
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Goals - Why Am I Here?

“Setting goals is the first step in turning the invisible into the visible.” – Tony Robbins At some point in your life, you have asked yourself this question: Why am I here? We all have. Moreover, it is more than likely you have not yet come to a clear answer. Right? Moreover, we reaffirm our lack of clarity each year when we join millions of people making New Year’s Resolutions, knowing that we, as well as 90% of the rest of the people doing so, will fail...most by February. Unless and until you develop written goals and find your purpose and passion, you are going to continue to fail. If it is a different job you want, for example...write down what you are passionate about. If it is weight-loss, you are after or you want to stop smoking, describe – in writing – the life-threatening consequences of failing to achieve...
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Shared Vision

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental. —  Simon Sinek , Author, motivational speaker and marketing consultant   The Donald stood and delivered a blistering rebuke of the past and outlined his vision for our country. Like him or not, he laid it out for public acceptance or rejection. My guess is, not many of us as a new CEO, on the first day in the position, have the courage to clearly articulate our vision for the organization. Worse yet, many CEO’s never do! To tell all your employees and other stakeholders where you see the business in 5 to 15 years...
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It is Lonely at the Top, But Not Evil

It’s lonely at the top, and leaders tend to not share their weaknesses with their subordinates, their Board of Directors, or take them home at night. Not only will leaders avoid letting others see their vulnerabilities, but also, they’ll avoid acknowledging them internally. It can be scary to think you may be wrong. In addition, if it is not technically broken, right now, you may think, why mess with it? The reason you mess with it is simple. What appears, on the surface, to be working today may not carry you through tomorrow. Denial only works for so long before the complexities, stress and challenges rear their mighty heads and take their toll. Let us look at an example. Here is a composite of a CEO I have met… He came up through the accounting side of the business, before becoming CEO. He doesn’t trust others and experiences high employee...
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Work-Life Balance

Achieving work-life balance is a universal theme with my coaching clients. So much so, that I begin each executive coaching session with an exercise that illustrates to the client just how out of balance they are in their personal and professional lives. Wellness programs at organizations and governmental agencies promote preventative measures and I believe that an employee cannot be productive if they are out of balance at home and work. Goal achievement involves both personal and organizational goal setting. Achieving a balance between home and work is one of the primary motivations that most executives express to me. Many executives are great at directing others, but not so well at self-direction and role awareness. The value of goal setting is that as you become more competent professionally, the organization should get better results. That gives the organization more money to increase compensation, benefits, promotion opportunities, etc. As your personal...
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Purpose-Driven Leadership: The Bridge to What Truly Matters

Far from being touchy-feely concepts touted by motivational speakers, purpose and values have been identified as key drivers of high-performing organizations. In Built to Last, James Collins and Jerry Porras reveal that purpose- and values-driven organizations outperformed the general market and comparison companies by 15:1 and 6:1, respectively. In Corporate Culture and Performance, Harvard professors John Kotter and James Heskett found that firms with shared-values–based cultures enjoyed 400% higher revenues, 700% greater job growth, 1,200% higher stock prices and significantly faster profit performance, as compared to companies in similar industries. In Firms of Endearment , marketing professor Rajendra Sisodia and his coauthors explain how companies that put employees’ and customers’ needs ahead of shareholders’ desires outperform conventional competitors in stock-market performance by 8:1. Leaders who have a clearly articulated purpose and are driven to make a difference can inspire people to overcome insurmountable odds, writes Roy M. Spence Jr. in...
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The Crucibles of Leadership

Your ability to obtain wisdom from challenging experiences distinguishes you and all successful leaders from their broken or burned-out peers. Difficult and career- or life-threatening events are called leadership crucibles . They are trials and tests, or points of deep self-reflection that force you to question who you are and what really matters. After interviewing more than 200 top business and public-sector leaders, authors Warren G. Bennis and Robert J. Thomas were surprised to find that all could point to intense, often traumatic, always unplanned experiences that transformed their distinctive leadership abilities. Nelson Mandela, Winston Churchill, Franklin D. Roosevelt, Al Gore and Barack Obama have all been willing to talk about their contributions to national failures. As leaders, they thrived because they learned from their mistakes, which inspired confidence, loyalty and commitment even in adverse times. In Search of Leadership Gold To a scientist, a crucible is a vessel in...
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Testimonial

“As a Senior Executive in the Credit Union industry - I have personally experienced along with my staff - what Tom brings to the table as a Coach. Tom is uniquely qualified from his experiences as CEO and President of a Credit Union and brings not only that experience but has a special way of identifying unique qualities that we all have but sometimes have not fully realized and utilized in the work place and in our personal lives. Tom delivers in such a way that exhibits high integrity and a genuine concern for his clients -- I strongly recommend Tom for your organization if you are looking for ways to inspire and motivate your staff to reach to the next level.”…Tim Smith

Contact Details

941.650.9027

KES Group LLC
P.O. Box 2025
Clayton, GA 30525

tom@kesgroupllc.com